Frequently Asked Questions
Why should I buy from you?
With over 30 years experience in furniture, elderly care and the mobility sector, our award winning customer service demonstrates we understand your needs better than our competitors. We are a genuine family business with traditional Yorkshire family values that you can rely upon. We are proud to support British manufacturing, our rise and recline chairs, adjustable beds are all made in Britain. Our selection of daily living aids, are manufactured worldwide, although we buy British wherever possible.
How do I know which product is right for me?
We have chosen our products carefully and understand their functions. After discussing and assessing your needs, we can help and advise you in finding the right product for you.
Where can I see your products?
You are assured of a warm, friendly Yorkshire welcome when you visit our Harrogate showroom. Please check our opening times on the contact us page, or call us before setting off, if you are wishing to see anything in particular. We are constantly adding exciting new product lines. It simply is not practical to display them all in our showroom, so you can find everything here on our website.
What if I am unable to visit the showroom?
No problem. If you would like to ‘try before you buy’ one of our lovely award winning rise and recline chairs or beautiful adjustable beds and visiting our showroom is difficult for you, we will pick you up from your home, bring you to the showroom, then afterwards, return you safely home, in one of our luxury ‘door to door’ courtesy vehicles. Please call us to arrange.
Can you visit me at home?
Yes of course. We understand that not everyone will be able to visit our showroom, so we offer a free home assessment visit. No hard sell salesmen, just a friendly face. By listening to you and understanding your needs we can offer the best advice and solution for you, without obligation. Simply let us know which of our products you are interested in (e.g chair, bed, stairlift), book an appointment and we will bring our showroom to you.
Are your salesmen paid on commission only?
No. We are a family business and don’t use self-employed commission only salesmen. Our small specialist team consists of employed, family members with many years of experience.
Why do you ask if a family member or friend will be present?
It’s always important to get a second opinion from someone you know or trust. If their opinion matters to you, then it matters to us and we encourage it. It’s good to hear from someone impartial, before making any important decision.
Why are some prices shown exclusive of VAT?
The law states that if you are registered disabled or chronically ill, you don’t have to pay VAT on products designed or adapted for your own personal or domestic use. You do not need to provide proof or give specific details about your condition from your GP, to us or any other person. By completing a simple declaration form, when placing your order with us, confirming that you are eligible for VAT free goods is all you have to do. Making a false declaration carries a penalty. Products eligible for VAT relief are shown on the website. Please note that not all products are eligible for VAT relief, including postage costs. These are charged at the current rate. Please remember that the Government and not us, decides whether an item is VAT exempt. We do not make any more or less money, if we charge you VAT or don’t charge you VAT. If you do not sign the declaration form, we are obliged to charge you VAT at the prevailing rate. For further information or clarification, can be found on the HMRC website or by clicking the link https://www.gov.uk/financial-help-disabled/vat-relief
Once I have placed my order, what happens next?
Once we have received and checked your order, we will send you an order acknowledgment confirmation by your preferred method of contact (e.g phone call, email or post). Once we receive notification from our factory that your order is ready for dispatch, we will contact you to arrange delivery and installation.
How long does delivery normally take?
Our ‘express’ ranges and stock items are usually delivered within 7 working days. Bespoke items can take a little longer, depending upon the complexity of your order.
What happens to my old furniture?
We can take your old chair or bed away the same day we deliver your new furniture. We charge from £40 for this service and ask if you could let us know if you would like us to collect your old furniture when we contact you to book your delivery with your new furniture. We donate your old furniture on your behalf, to a local charity wherever possible..
When will you deliver my order?
As part of our service and commitment to you, once your order is ready, we will contact you to arrange delivery and installation of your furniture. When our delivery team are en route to you, we’ll call you, so you don’t have to be waiting in all day.
Who will deliver my order?
Your order is important to us. Our two-person delivery team will deliver, unwrap and assemble your furniture, we call this our ‘white glove plus’ delivery service.
Will I have to assemble anything myself?
No of course not. We take pride in delivering and installing your furniture. After unwrapping and assembly, we will remove any packaging and show you how to get the most from your furniture. Your satisfaction validates your manufacturers warranty.
What warranty do you offer?
Each product is covered by the manufacturers comprehensive warranty up to 5 years.
What about customer care?
The story doesn’t end once we’ve delivered and installed your Rise furniture. We are dedicated to providing ‘best in class’ customer care and are proud to have won several national and regional awards for our customer service. But don’t take our word for it, you can read what our customers have to see here which are all taken from independent Google reviews, but we are only a phone call away should you have any questions.