Just to say thank you to Carl for excellent advice to my elderly mother for a rise and recline chair. Just received delivery from Carl personally, who gave clear instructions to my mum on how to use it… She absolutely loves it…wish we had got one earlier.
The reception I received at the showroom gave me confidence that I was dealing with a person who knew what they were talking about and was trustworthy.
Last November we purchased a dual adjustable bed, as I suffer from a bad back and my wife has a Hiatus Hernia. Since our purchase our conditions have greatly improved and I would recommend sufferers of similar conditions to consider a visit to Rise Mobility. Carls expertise and experience in this field was greatly appreciated. His after sales and customer service is first class.
Carl is helpful, polite, knowledgeable and, above all, not pushy. As part of his service, he delivered the mobility scooter and demonstrated assembly and disassembly and then supervised a test drive, having made clear that he wasn’t leaving until he was happy that it could be driven safely. We would certainly buy from him again.
My previous rise and recline chair had not been successful, so I was pleased to find Carl Drake. He was very knowledgeable, and calmly explained how his furniture was made, and worked. Without any pressure or rush I was able to buy exactly what I wanted.
From the moment I entered the showroom, Carl was welcoming, polite, listened to my needs, and was extremely helpful. I cannot fault the service or the delivery. Certainly an excellent service and I would recommend this business to anyone. A very happy and grateful senior citizen.
Our friends told us about this shop after they bought a chair. We decided to visit the showroom (easy parking outside) and found an excellent choice of British made chairs and beds. Friendly and knowledgeable staff, nothing was too much trouble. My wife and I are very pleased with our choice. Their reputation for customer service and after sales care is well deserved, they truly go above and beyond. A delight to deal with this company and wouldn’t go anywhere else.
Excellent – can’t fault this company on any aspect of their service. They collected my parents from home (I live some distance away), transported them to the showroom and helped them decide which was the most suitable rise & recline chair for my Mum. They were extremely helpful, not at all pushy and the whole experience has been extremely efficient from start to finish. The chair was delivered last week – my Mum is delighted – and I feel confident that she can relax much more easily and safely than before. Thank you very much – if I could give you ten stars, I would!
We needed a rise and recline chair and stairlift fitting urgently, before bringing my mum home. We shopped around locally, but liked the quality and price of the chairs most of all, Carl’s helpful advice and knowledge of his products is first class. The chair we ordered was delivered the same week and is great.The stairlift was fitted in a day and the installer even vacuumed the stairs after finishing the install. Our thanks to all the team, they really pulled out the stops to ensure that both products were delivered on time and installed professionally. With great products; friendly, knowledgeable staff and fantastic customer service, its easy to see why you have won so many awards. Well deserved!
Carl at Rise Mobility has been extremely helpful when assisting me to choose a wheelchair for a gentleman I have been working with. He went above and beyond to source the right chair and spent many hours considering the needs of the gentleman and making appropriate suggestions. Carl has been friendly and professional throughout the sale and I wouldn’t hesitate to go to him again in the future. Many thanks Carl!
I called into the showroom in Harrogate in May with a very specific list of needs which had to be met in a new bed for myself and my disabled husband in order to satisfy a range of health and safety issues raised by a local care agency.
Our requirements were anything but straightforward and included a rise and fall action amongst other things but I was sure of one thing- we didn’t want a hospital bed or anything that resembled one!
From that first visit we have experienced exemplary service from Carl. The bed we purchased was truly bespoke. There was no hard sell or trying to upsell additional features – in fact, he was more than happy to deduct features that would not be of benefit to my husband.
Carl spent time to ensure that the bed would meet our exact needs and came to our home for a site visit to make sure that the bed would fit – all before a sale was confirmed.
The bed was made and delivered within three weeks of ordering and although there were a few discrepancies between what was ordered and what was delivered (NOT the fault of Carl or Rise Furniture and Mobility) Carl jumped on these before we did and liaised with the manufacturers to ensure that the issues were resolved to our satisfaction.
We cannot recommend Carl and Rise Furniture and Mobility highly enough.
From start to finish he created solutions for our problems in a most professional manner to ensure that the finished product worked for us, worked for the care agency and best of all, looks nothing like a hospital bed!
My patients (I’m a visiting podiatrist) have valued Carl’s input to their mobility needs. He goes that extra mile to assist people (even offering a door to door service!). His products sell themselves through his holistic, tailored approach but mostly I like his ethos – falls prevention; help at an early stage.
I just wanted to say how delighted we are with our new adjustable bed, which was delivered last week. My husband and I are sleeping better than we have done in years!
We bought a pair of rise recliner chairs last year from Carl and we were so pleased with how we were treated, that we didn’t hesitate to buy from him again.
Carl’s product knowledge and customer service has been exemplary throughout.
I just wanted to say how happy I am with my new chair. I could park right outside the door of the showroom (no steps). The lady in the showroom was very helpful and understanding. I tried all the chairs and chose a waterfall back, which is perfect for me. Please pass my thanks on to the two men who delivered my chair, they even rang to let me know they were on their way. Great value. Great chair. Great delivery service and will definitely be recommending you.
Highly recommend Rise for its excellent customer service. I needed a bath lift for an elderly relative but due to living far away, I was unable to collect it in person. Carl very kindly delivered and installed it on my behalf and contacted me afterwards to confirm. Many thanks.
Brilliant Service! Highly recommend
Carl was very knowledgable, he spent lots of time going through all the options. Nothing was too much trouble. I am very satisfied with the outcome. To be commended!
I can continue walking for a good fews years with my new rollator, its brilliant! Thank you.
Very supportive service gratefully received by two senior citizens! A lovely chair, will certainly be recommending you.
A lovely showroom. Very good at explaining the working of the chairs. We will be buying from you again and certainly recommending you. Thank you again.
Just to let you know, the slippers have just arrived! Many thanks to you for your impeccable customer service, and swift delivery, it is much appreciated.
I love my new bath lift, so comfortable, safe and easy to use. The little LED light is perfect in my bedroom… no getting up and stumbling in the dark anymore. Thank you once again.
A pleasant, helpful, informative shopping experience and no purchasing pressure! Would definitely buy from you again and will be recommending you.
Brought my Grandmother shopping for her new rollator which she is very pleased with. Lot’s of choice and friendly staff that helped us to choose the best one for her. A lovely showroom like a breath of fresh air. We will definitely be recommending you to all our friends. Thank you again.