Returns Policy

We hope you are happy with your order, but if, for any reason you need to exchange or return an item to us, please notify us immediately by contacting us on 01423 526737 or by email at sales@risemobility.co.uk stating why you wish to return the goods. We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation). All we ask is that you return your items to us in perfect condition and with their original packaging within 30 days from receipt.

Please note, we can only accept unworn footwear. Therefore, we strongly recommend to try them on inside before wearing them out to keep them in perfect condition.

We are unable to accept returns of personal hygiene products or items that have been; custom-made bespoke to order. All mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. All mattresses, mattress protectors, pillows and personal hygiene products that have been unsealed will be deemed as having been used and therefore cannot be returned for any reason and are not eligible for refund unless they are faulty or damaged.

Items treated with an aftercare product will be deemed to have been accepted by you and will not be able to be cancelled or returned.

This does not affect your legal rights as a consumer if such goods are faulty or not as described.

If you are uncertain whether your item can be returned, please call us on 01423 526737 between 1000hrs and 1630hrs weekdays.

You are responsible for the postage costs, if you wish to return items. Please consider the cost of postage before posting, as this may be greater than the value of the goods.

We strongly recommend that you use a tracked postal service, as proof of sending will be required in the event of items not been received by us, or for items lost in the post.

Please provide proof of purchase and return the goods unused, undamaged and in their original packaging to us within 14 calendar days. All refunds will be issued within 14 calendar days from the date we receive the goods via the same method used to pay for goods, after we receive them.

Returns Address

Returns Dept
Rise Furniture and Mobility
34c Leeds Road
Harrogate
HG2 8BQ